Terms of Stay

About this document

Purpose of these Terms of Stay.

These terms govern occupation and use of The Cotswold Barn during a confirmed Stay. They are designed to protect guests, the Property and Grounds while remaining proportionate to ordinary holiday use. Genuine accidents should be reported promptly; the document is not intended to turn normal wear and tear or an ordinary equipment failure into a guest charge.

How these terms fit together

These Terms of Stay sit alongside the separate Booking Terms & Conditions, the Booking Confirmation and any Booking Platform rules that validly apply to the Reservation. The version disclosed before the Reservation is concluded is the version that applies, subject to any later change expressly agreed or required by law.

01Definitions, application and Lead Guest responsibility

"Approved Dog" means a dog declared before arrival and approved as part of the Reservation. Assistance animals are dealt with separately in clause 20.

"Additional Use Charge" means the charge described in clause 3 for substantive use of the Property or Grounds by a person who is not included in the Reservation and has not been approved by the Owner.

"Booking Platform" means Airbnb, Vrbo, Booking.com or another third-party platform through which the Reservation is made.

"Grounds" means the guest areas outside the Barn that are identified or made available for use during the Stay, including guest terraces, designated parking and the designated dog exercise area.

"Lead Guest" means the person who made the Reservation. "Occupant" means any person included in the Reservation who occupies or uses the Property during the Stay.

"Owner" means the person or business supplying or operating The Cotswold Barn and anyone reasonably authorised to manage it on the Owner's behalf.

"Property" means The Cotswold Barn and the fixtures, fittings, furnishings, appliances, contents and guest areas supplied as part of the Reservation.

"Property Systems" includes fixed electrical, heating, hot-water, plumbing, wastewater, internet/network, safety, security and monitoring systems serving the Property.

These Terms of Stay apply where they were disclosed and incorporated into the Reservation before the Stay. For a Booking Platform Reservation, mandatory platform rules prevail to the extent of any conflict.

The Lead Guest is responsible for taking reasonable steps to ensure all Occupants understand and comply with the rules that apply to them and is responsible, to the extent permitted by law, for loss caused by the acts or omissions of Occupants, Approved Dogs and any person whose attendance the Lead Guest has requested or permitted.

02Condition of the Property at the start of the Stay

Before each Stay, the Owner carries out a routine inspection of the Property following preparation for arrival and may create dated photographs, video recordings, inventory records or other contemporaneous records documenting its condition.

The Property will be provided in a condition reasonably suitable for normal holiday occupation, with the accommodation and facilities described in the Reservation available for use, subject to any matter disclosed to the Lead Guest before or at check-in.

If an Occupant becomes aware on arrival of existing damage, a missing item, defect, maintenance concern or material cleanliness issue, the Lead Guest should notify the Owner as soon as reasonably practicable after discovering it. Photographs are helpful where appropriate. Prompt reporting allows the Owner to investigate and, where necessary, rectify the matter.

A failure to report an issue immediately does not by itself make the Lead Guest responsible for a pre-existing or hidden defect. However, when determining when damage, loss or another issue is likely to have occurred, the Owner may take into account the timing of any report together with pre-arrival inspection records, post-departure inspection records and all other reasonably available evidence.

From check-in until checkout, Occupants must use the Property, its contents, Grounds and facilities with reasonable care. The Lead Guest may be responsible for reasonable loss directly resulting from damage, breakage, misuse, negligence, deliberate or reckless conduct, or a breach of these Terms by an Occupant or other person for whom the Lead Guest is responsible.

The Lead Guest is not responsible for fair wear and tear, a defect or damage that existed before the Stay, a hidden defect, the ordinary failure of equipment not caused or contributed to by an Occupant, or loss caused by the Owner or persons acting on the Owner's behalf.

Nothing in this clause excludes or restricts a duty or liability of the Owner which cannot lawfully be excluded or restricted.

03Registered Occupants, visitors and unauthorised additional use

The Property is provided exclusively for the use and enjoyment of the persons included in the Reservation. The maximum permitted occupancy is eight registered Occupants, plus up to two infants under two years of age where the Reservation and applicable Booking Platform permit this. Visitors are not permitted unless the Owner has given prior written approval.

This is a material condition of every Reservation. The restriction reflects the private and high-specification nature of the accommodation and the effect that additional people can have on insurance, fire safety, security, privacy, parking, utilities, wastewater capacity, cleaning, maintenance, wear and the condition of the Property, its contents and Grounds.

A person does not need to stay overnight to make additional use of the Property. A person may be treated as an unauthorised additional user where, without prior written approval, they enter or remain at the Property or Grounds and substantively participate in or benefit from the Stay, including by socialising, eating or drinking, using bathrooms, the kitchen, furnishings, terraces, firepit, gardens or other facilities, attending a gathering or celebration, storing belongings, or otherwise enjoying the accommodation.

Brief and incidental attendance that does not amount to participation in the Stay is not treated as unauthorised additional use. This includes emergency services; the Owner or an authorised contractor; a delivery driver who remains only as long as reasonably necessary to make a genuine delivery; and a service provider whose attendance has been approved in writing.

Where an unauthorised person makes substantive use of the Property or Grounds, the ordinary Additional Use Charge is £150 per unauthorised person for each day or part of a day during which that substantive use occurs. The charge reflects additional use of the private accommodation, furnishings, facilities, Grounds, utilities and services together with the increased operational, housekeeping, property-management and wear consequences associated with use beyond the Reservation purchased. It is not intended to operate as a fine or punishment.

The Additional Use Charge is not an option to purchase extra capacity and payment does not authorise any Visitor, additional user or occupancy above the permitted maximum. The Owner may require an unauthorised person to leave immediately. Where the breach is serious, repeated, involves multiple unauthorised persons, creates a safety or security concern, exceeds maximum occupancy or is not promptly remedied, the Owner may take proportionate further action, including termination of the Stay where permitted by law and any mandatory Booking Platform policy.

Where applying the ordinary Additional Use Charge would be disproportionate to the actual nature and extent of the attendance, the Owner will limit recovery to a lower reasonable amount. Separately identifiable damage, specialist cleaning, contractor or security attendance, exceptional waste disposal, additional housekeeping or other reasonable direct loss caused by the unauthorised attendance may also be recovered in accordance with these Terms. The same loss will not be recovered twice.

04Private holiday use, parties, events and wedding-related activity

The Property is supplied for private residential holiday accommodation only. It is not supplied as an event venue, party house, reception venue, workplace, studio or commercial location unless the Owner has expressly agreed a different arrangement in writing.

Parties, receptions, organised gatherings and events are not permitted. This includes a gathering involving people who are not registered Occupants, even if no money changes hands.

A Stay connected with a wedding remains a residential holiday Stay. Registered Occupants may prepare for or attend a wedding elsewhere. Hair and make-up professionals, personal photographers or similar suppliers may attend only where the Owner has approved their attendance in writing. Approval of a limited supplier visit does not authorise a reception, party or wider gathering.

Any approved exception applies only to the particular Reservation and circumstances confirmed in writing.

05Photography, filming, content creation and drones

Ordinary personal holiday photographs and videos taken by registered Occupants for private, non-commercial use are welcome.

Commercial or promotional photography, filming, brand activity, monetised content creation, subscription-platform content, professional portfolio work, advertising, product shoots, location hire, workshops or other business use requires the Owner's prior written approval and may require separate commercial terms and insurance.

Whether activity is commercial is determined by its real purpose and circumstances rather than the label given to it. Relevant factors may include commercial gain, sponsorship, advertising, professional equipment, additional attendees, branded products or organised production activity.

Where unauthorised commercial use occurs, the Owner may recover the reasonable commercial value of the unauthorised use and any direct additional costs or losses, supported by evidence. If a genuine commercial location rate has been disclosed before booking or is normally charged by the Owner for comparable use, it may be relevant evidence of value. This is not a fixed penalty.

Drones must not take off from or land on the Property or Grounds, or be operated from the Property, without prior written approval. Any approved operation must comply with aviation law and must not unreasonably interfere with privacy, safety, livestock or neighbouring property.

06General safety, children and emergencies

The Owner is responsible for maintaining the guest accommodation in accordance with applicable legal duties. Occupants are responsible for using the Property and Grounds sensibly and for not creating unnecessary risks.

Any accident, defect, unsafe condition, malfunction, leak or other matter that may affect safety should be reported as soon as reasonably practicable. Occupants should stop using an item or area where continued use may create an unreasonable safety risk or worsen damage.

Parents, guardians and accompanying adults remain responsible for supervising children appropriately, including around the Grounds, parking areas, stove, BBQ, firepit and rural features.

In an emergency requiring police, fire or ambulance assistance, Occupants should call 999 first and then notify the Owner as soon as reasonably practicable.

07Fire safety, smoking, stove, BBQ and firepit

Smoking and vaping are not permitted anywhere within the Property or guest Grounds. Candles, incense, fireworks, sky lanterns and unauthorised naked flames are prohibited.

Where smoking, vaping or another prohibited fire-related activity causes smoke, vapour, ash, burn marks, odour or other contamination, the reasonable direct cost of any additional cleaning, specialist deodorisation, laundering, restoration, repair or replacement that is reasonably required may be recovered. Where the contamination directly requires the Property to be withdrawn from a subsequent confirmed Stay, any reasonable evidenced loss of revenue is subject to the mitigation and no-double-recovery principles in clause 17.

Smoke alarms, carbon monoxide alarms, fire blankets, extinguishers and other safety equipment must not be covered, removed, disabled, tested unnecessarily or otherwise interfered with. Any fault or activation should be reported promptly.

Any wood-burning stove or BBQ must be used only for its intended purpose and in accordance with the instructions supplied. They must never be left unattended and must be fully extinguished before Occupants leave the area or retire for the night.

For the outdoor firepit, stop adding fuel well before going inside, remain with it while active flames are present and allow it to burn down naturally. Do not move hot logs, pour water onto the firepit or handle hot ash unless specifically instructed. The firepit must not be used in strong winds or unsafe weather, with unsuitable fuels or accelerants, or without responsible adult supervision. Children and dogs must be appropriately supervised.

Hot ash must not be placed in bins. Ashes and fire residue should be left for the Owner to remove unless specific instructions say otherwise.

08Electrical safety, EV charging and battery devices

Electrical appliances and equipment must be used for their intended domestic purpose. Occupants must not use personal equipment that is unsafe or creates an unreasonable electrical or fire risk.

The Property does not provide a guest EV charging point. Electric vehicles must not be charged from domestic sockets, extension leads, outbuildings or other electrical supplies at the Property unless the Owner has given prior written approval for a specific safe arrangement.

E-bikes, e-scooters, hoverboards and other high-capacity lithium battery devices must not be charged inside the Property or other buildings unless expressly approved. This restriction does not prevent reasonable use of an essential medical or mobility device. Where a mobility device has specialist charging requirements, the Lead Guest should contact the Owner so a safe and reasonable arrangement can be considered.

If unauthorised charging causes excess electricity use, damage, contractor attendance, insurance involvement or another direct loss, the Owner may recover the reasonable amount actually caused.

09Heating, utilities, internet and Property Systems

Occupants may use controls intended for normal guest use, including ordinary light switches, appliance controls and guest-accessible heating controls. They must not dismantle, disconnect, isolate, bypass, reprogramme, reset, open, interfere with or attempt to repair fixed Property Systems unless specifically instructed by the Owner, an authorised contractor or emergency services.

This restriction includes consumer units and electrical distribution equipment, boilers and fixed heating controls not intended for guest adjustment, hot-water equipment, fixed plumbing valves except where used in an emergency as instructed, wastewater equipment, routers or network hardware, safety devices, security equipment and monitoring systems.

Plant rooms, meter cupboards, utility enclosures, tanks, wastewater or treatment equipment, service cupboards, storage areas and other operational infrastructure that are not expressly provided for guest use are private operational areas. Occupants must not enter, open, access or alter them unless specifically instructed by the Owner, an authorised contractor or the emergency services.

Where unauthorised interference with a Property System or shared estate infrastructure causes or contributes to a service interruption, damage or investigation beyond the Barn, the same recovery principles apply to the reasonable direct costs of investigation, contractor attendance, repair, reprogramming or reinstatement caused by that interference.

If a system appears to malfunction, the Lead Guest should report it rather than attempting a repair. Where safe and reasonable, Occupants should follow temporary instructions given by the Owner to reduce damage or restore service.

Where unauthorised interference causes or contributes to loss of heating, hot water, power, internet or another service, contractor attendance, lost settings, damage or other direct loss, the Owner is not responsible for the consequences to the extent they were caused by that unauthorised interference and may recover the reasonable resulting costs.

Utility and internet services can occasionally be interrupted by external networks, weather or other matters outside the Owner's reasonable control. The Owner will use reasonable efforts to investigate and minimise material disruption. Nothing in this clause removes any legal remedy available where the Owner is responsible for a material failure.

10Security, keys, cameras and Owner access

When leaving the Property unattended, Occupants should close and secure external doors and accessible windows and take reasonable care of keys or access devices.

Keys and access devices must not be copied, shared with unauthorised persons or left in insecure locations. Loss should be reported immediately. Reasonable locksmith, replacement or security costs directly caused by loss or misuse may be recoverable.

External security cameras may operate only in the external areas disclosed in the listing or Privacy Notice for legitimate safety, security and property-management purposes. No camera is permitted inside the guest accommodation. Occupants must not cover, disconnect or interfere with lawfully disclosed external security equipment.

The Owner respects Occupants' privacy. Except in an emergency or where immediate access is reasonably necessary to protect people or property, reasonable notice will ordinarily be given before entry. Access may be required for an agreed or essential repair, safety issue, statutory compliance, urgent inspection following a reported problem or another genuinely necessary operational reason.

Where immediate access is reasonably required to protect life, health, safety, the Property or neighbouring property, the Owner may enter without prior notice if giving notice is impracticable. The Lead Guest will be informed as soon as reasonably practicable.

11General care of the Property and natural materials

Occupants must treat the Property, furnishings, equipment and Grounds with reasonable care and use them in a normal domestic manner consistent with a private holiday Stay.

The Barn contains natural stone, timber, painted finishes, specialist fabrics and other materials that can stain, scratch or mark if misused. Chopping boards, coasters, mats, trivets and other protection provided should be used where appropriate.

Spills should be dealt with promptly using reasonable methods and reported where staining or damage may remain. Abrasive, bleach-based or specialist cleaning products should not be used on finished surfaces unless specifically supplied or approved by the Owner.

Heavy objects must not be dragged across floors or furniture. Indoor furniture, rugs, decorative items and soft furnishings must not be taken outdoors.

12Kitchen, appliances and food preparation

The kitchen is provided for ordinary domestic food preparation and dining. It is not intended for commercial catering, production cooking or large-scale entertaining.

Use chopping boards and heat-resistant mats or trivets; do not place excessively hot cookware directly on worktops; wipe spills promptly; and avoid abrasive products likely to damage cabinetry, worktops or finishes.

The sink, taps and plumbing fixtures must be used for normal domestic purposes. Do not place excessive weight on the sink or use it in a manner for which it was not designed.

Appliances must be used according to their intended purpose and supplied instructions. If an appliance appears damaged or unsafe, stop using it and report the issue. Occupants must not remove panels, dismantle appliances or attempt repairs.

13Bathrooms, plumbing, septic system and water

The Property is served by a private septic/wastewater system. Only normal household wastewater and toilet paper should enter toilets and drains.

Do not flush or put into the drainage system wipes (including products described as flushable), nappies, sanitary products, cotton buds, paper towels, dental floss, food waste, coffee grounds, fats, oils, grease, medicines, paint, solvents, harsh chemicals or other material likely to block or damage the system.

Baths must not be left filling unattended. Showers, baths and basins should be used with reasonable care to prevent avoidable water escaping onto floors, cabinetry or other finishes.

Leaks, overflows, blockages, unusual odours or slow drainage should be reported promptly. Where it is safe to do so, Occupants should take simple steps to prevent further damage, such as turning off a running tap and avoiding further use of the affected fixture. Do not use chemical drain cleaners or attempt plumbing repairs without approval.

Reasonable costs directly caused by misuse, unsuitable material entering the system, unauthorised chemicals, avoidable flooding or failure to take reasonable steps after becoming aware of a leak may be recovered.

14Furniture, furnishings, decorations and moving items

Furniture, artwork, decorative items and soft furnishings should be enjoyed as provided and should not be removed, materially rearranged or used for a purpose for which they were not designed.

Nothing may be nailed, pinned, screwed, taped, glued or otherwise fixed to walls, ceilings, doors, furniture, artwork, timber, glass or other finished surfaces without written approval. This includes banners, balloons, adhesive hooks, tape, Blu Tack, command strips and similar fixings.

Large furniture must not be moved between rooms. A lightweight item moved for ordinary use should be handled carefully and returned to its usual position before departure.

Beds, upholstered furniture, rugs, throws and other specialist fabrics should be protected from avoidable staining, excessive moisture and misuse.

15Spills, oils, staining and specialist cleaning

Products capable of causing difficult or permanent staining - including oils, massage products, fake tan, hair dye, make-up, wax, paint and strongly pigmented products - must be used with appropriate protection and kept away from unprotected natural stone, upholstery, bedding, rugs and other absorbent finishes.

Any significant spill, oil contamination, dye transfer or staining should be reported promptly. Occupants should not apply an unapproved chemical or cleaning treatment in an attempt to remove it, as this can increase the damage.

Standard turnover cleaning is included in the booking arrangements. A guest will not be charged merely for failing to perform a particular checkout chore. However, reasonable specialist cleaning, restoration or remediation may be recoverable where the state of the Property goes materially beyond ordinary holiday use or results from staining, contamination, misuse or a breach of these Terms.

Where the Property is left with contamination materially beyond ordinary holiday use - including significant bodily-fluid contamination, human or animal waste, sharps, hazardous substances or another condition that reasonably requires specialist or protective cleaning for hygiene or safety - the reasonable direct cost of that treatment, associated laundry, disposal, restoration or replacement where necessary may be recovered.

Where reliable evidence establishes that a pest or infestation problem was introduced or materially caused during the Stay by an Occupant, an animal for whom the Lead Guest is responsible, or guest belongings, the reasonable cost of professional treatment and directly resulting remediation may be recovered. The mere discovery of a pest problem after a Stay does not by itself establish guest responsibility.

16Damage, breakages, loss and reporting

Genuine accidents can happen. Prompt and honest reporting is encouraged because it often reduces the seriousness and cost of an incident.

The Lead Guest should notify the Owner as soon as reasonably practicable of damage, breakage, loss, a significant spill, defect or other incident affecting the Property or contents. Occupants are not expected to repair damage themselves unless specifically asked to take a simple safe step.

If continued use of an item or area may make damage worse or create a safety risk, stop using it and follow reasonable instructions from the Owner.

Items supplied as part of the Property remain the Owner's property. If something is accidentally taken, notify the Owner promptly so return can be arranged.

Where damage, breakage, loss or deterioration is caused by misuse, negligence, deliberate or reckless conduct or a failure to exercise reasonable care, the Lead Guest may be responsible for the reasonable direct costs and losses caused, to the extent permitted by law.

17Evidence, assessment and recovery of reasonable loss

The Owner may rely on contemporaneous operational records created in the ordinary management of the Property, including pre-arrival and post-departure photographs or videos, inspection records, communications, inventory information, lawfully disclosed external camera records, contractor reports, quotations, invoices and receipts.

Any assessment will be made fairly having regard to all relevant evidence. The existence of post-departure damage alone does not automatically determine responsibility; timing, condition before arrival, reports made during the Stay and other evidence will be considered.

Where repair or specialist restoration is reasonable, it will ordinarily be preferred to unnecessary replacement. Where replacement is reasonably necessary, the assessment should reflect a comparable item and, where appropriate, the age, condition and remaining useful life of the item so that recovery does not create unjustified betterment.

Recoverable amounts may include reasonable inspection, emergency attendance, specialist cleaning or deodorisation, biohazard or pest remediation where properly attributable, repair, restoration, replacement, delivery, installation, disposal, drying, plumbing, electrical, septic, landscaping, locksmith, reassembly and reinstatement costs directly caused by the incident.

Exceptional additional management work directly caused by an incident may be recoverable where it is genuinely additional to ordinary operation and can be reasonably evidenced. Ordinary business administration is not converted into a guest charge merely because a complaint or routine issue occurs.

Where contractor attendance is reasonably arranged in response to an issue reported during the Stay and the issue is then established on reasonable evidence to have been caused by unauthorised interference, misuse or another breach of these Terms, the reasonable contractor call-out or attendance cost may be recovered. An Occupant will not be charged merely because a genuine suspected fault was reasonably reported and an investigation found no guest-caused problem.

Where furniture, fittings, equipment or another part of the Property has been dismantled, materially rearranged, removed from its proper location or otherwise altered in breach of these Terms, reasonable labour or specialist costs of reassembly, return and reinstatement to the pre-Stay configuration may be recovered even where the item itself is not permanently damaged.

Where guest-caused damage directly prevents a subsequent confirmed booking from being honoured or materially delays occupation, reasonable lost revenue may be recoverable after taking reasonable steps to mitigate the loss. Remote, speculative or double recovery is not intended.

Recovery may be pursued through the applicable Booking Platform, a properly disclosed security deposit or payment authorisation, direct agreement, insurance, ADR or legal proceedings. The purpose is to restore the Owner, so far as reasonably possible, to the position that would have existed without the damage or breach, not to impose a penalty.

18Grounds, rural conditions and private areas

The Barn forms part of a privately occupied rural home and estate. The Reservation grants exclusive use of the Barn and the guest areas specifically identified as forming part of the accommodation; it does not grant exclusive possession or use of the wider estate.

The Owner occupies a private residence within the estate and retains normal use of the Owner's home, private grounds, shared or private access routes and operational areas throughout every Stay. Occupants should therefore expect ordinary residential and estate activity outside the guest accommodation, which may include the movement of the Owner, family members, authorised visitors, deliveries, vehicles, gardeners, maintenance personnel and contractors.

The Owner will take reasonable steps to avoid unnecessary interference with Occupants' privacy and enjoyment of the Barn and designated guest areas. Normal and reasonable use of the Owner's private residence, access routes and estate does not amount to interference with the Occupants' exclusive use of the Barn.

Reasonable routine estate-management activity may take place during a Stay where necessary, including gardening, grounds maintenance, refuse handling, utility or wastewater servicing, deliveries and other routine external work. Wherever reasonably practicable, work likely to materially affect the immediate guest areas will be planned or managed to minimise avoidable disturbance.

Private residential, storage, maintenance, plant, utility and operational areas do not form part of the Reservation and must not be entered without permission. Occupants must not enter the Owner's residence or private gardens unless expressly invited or where access is reasonably necessary in a genuine emergency.

Occupants should expect ordinary countryside conditions which can vary with season and weather, including uneven or sloping ground, mud, wet grass, leaves, insects, wildlife, frost, ice, standing water, agricultural activity and reduced visibility after dark.

Occupants should use reasonable care, wear suitable footwear where appropriate and supervise children and dogs. The Owner will continue to inspect and maintain guest areas in accordance with applicable duties; this clause does not exclude responsibility for a hazard the Owner is legally required to address.

Wildlife must not be fed or disturbed. Occupants must not enter neighbouring land unless they have an independent lawful right to do so. Gates, fencing, walls, hedges, trees and planting must not be damaged or altered.

19Outdoor furniture, firepit and recreation

Outdoor furniture and terraces are provided for normal guest use. Cushions and soft furnishings should be returned to the designated storage area when required by the instructions supplied, particularly before poor weather or at checkout.

Indoor furniture and soft furnishings must not be taken outside. Outdoor furniture should not be moved to locations where it may damage lawns, landscaping or create a safety risk.

The designated dog exercise area is an additional amenity, not a guarantee that a dog cannot escape in every circumstance. Owners/handlers remain responsible for supervision, recall, control and assessing whether the area is suitable for their dog.

The BBQ and firepit must remain in their designated positions and must not be moved elsewhere within the Grounds. The firepit rules in clause 7 apply whenever it is used. The Owner may temporarily withdraw the firepit or another outdoor amenity where weather, maintenance, fire risk or safety conditions make use inappropriate.

20Dogs and assistance animals

Only dogs approved as part of the Reservation may stay at the Property, subject to the maximum number confirmed in the booking. The current operational maximum is four approved dogs unless a different number is confirmed in writing.

Where a dog other than an assistance animal is brought to the Property without being declared and approved, the Owner may recover the pet charge that would properly have applied to that Stay had the dog been declared before booking, where such a charge is part of the applicable booking arrangements. Separately evidenced additional cleaning, damage or other direct loss caused by the unauthorised animal may also be recovered without double recovery. Payment of a pet charge after the event does not itself authorise an undeclared animal or create a right to bring additional dogs.

Approved Dogs must be appropriately supervised, must not be left unattended unless the Owner has expressly agreed otherwise, and are not permitted on beds or upholstered furniture. Wet or muddy dogs should be cleaned before re-entering the Property using appropriate facilities where available.

Dog waste must be collected promptly throughout the Grounds and disposed of appropriately. Dogs must be controlled around livestock, wildlife, other animals, gates, boundaries and neighbouring land and must not be allowed to cause persistent nuisance or unreasonable risk.

Normal cleaning associated with an Approved Dog is covered by any disclosed pet charge where applicable. Excessive hair, odour, staining, scratching, chewing, digging, contamination or other dog-caused damage may lead to recovery of reasonable specialist cleaning or repair costs.

Assistance animals are not treated simply as pets. The Owner will comply with applicable equality law and any mandatory Booking Platform policy, including making reasonable adjustments where required. Actual damage caused by an assistance animal may still be assessed on the same fair basis as other guest-caused damage.

21Parking, vehicles and deliveries

Vehicles must be parked only in designated guest parking areas and must not obstruct access reasonably required for emergency services, the Owner or authorised contractors.

The access road and driveway serving the Barn also provide access to the Owner's residence and other private or operational parts of the estate. They must remain reasonably passable at all times. Vehicles must not be parked, stopped, unloaded or positioned in a manner that materially restricts access to the Owner's home, emergency access, gates, service areas or authorised contractors.

Vehicles must not be driven across lawns, planted areas or other parts of the Grounds not intended for vehicle access. Reasonable costs of repairing direct vehicle-caused damage to drives, gates, walls, drainage covers, fencing or landscaping may be recoverable.

EV charging is governed by clause 8. Vehicle maintenance, draining fluids or other activity likely to contaminate the Grounds is not permitted without approval.

Genuine food, parcel or similar deliveries may attend briefly. The Lead Guest remains responsible for ensuring delivery arrangements do not create an unauthorised gathering, obstruct access or compromise private areas of the estate.

The Property address may be used for reasonable deliveries connected with the Stay only. It must not be used as a permanent or residential correspondence address, registered office or business address, electoral or credit address, banking address, residency address, or for any purpose intended to represent an Occupant as residing permanently or carrying on a business at the Property.

22Quiet hours, neighbours and unlawful conduct

Quiet hours apply between 10:00 pm and 8:00 am. At all times, Occupants should avoid unreasonable noise, amplified music outdoors, shouting or behaviour likely to cause nuisance to the Owner, neighbours or surrounding rural community.

The Property must not be used for unlawful, dangerous or anti-social activity, for storing hazardous substances beyond ordinary domestic quantities, or in a manner that creates an unreasonable risk of injury, fire, property damage or serious insurance prejudice.

The Owner may take reasonable and proportionate action where behaviour creates an immediate safety, security or serious nuisance concern.

23Checkout, late departure and belongings

Standard checkout is 10:00 am unless another time is confirmed in writing. Occupants should leave the Property reasonably clean and tidy, place rubbish and recycling in the correct bins, load or wash used kitchenware as appropriate, return moved lightweight items, put outdoor cushions into the designated storage area where requested, secure doors/windows, switch off unnecessary lights/appliances and return keys as instructed.

These checkout steps are intended to support an efficient changeover. Failure to perform a particular task does not by itself create a fixed fee. If unauthorised late occupation, exceptional mess, damage or another breach actually causes additional housekeeping, contractor, security, management or next-booking costs, the Owner may recover the reasonable direct loss.

Ordinary household rubbish and recycling arising from normal holiday use is included in the Stay. Reasonable additional disposal costs may be recovered for abnormal quantities, bulky items, commercial or event waste, hazardous materials, prohibited items or other waste that cannot lawfully or reasonably be placed in the household waste facilities provided.

All Occupants and their personal belongings must leave the Property by the agreed checkout time unless another arrangement is confirmed in writing. Leaving luggage or other belongings does not extend the Stay, reserve the Property for further use or create a right to re-enter after checkout. If Occupants remain after checkout without approval, the Owner may require departure and recover reasonable additional occupation and operational costs actually caused. If the delay materially disrupts the next confirmed Stay, reasonable lost revenue may also be recoverable after mitigation.

Where belongings are left behind, the Owner may move them from the guest accommodation as reasonably necessary for housekeeping, security and preparation for the next Stay. Any collection must be arranged in advance. The Owner will take reasonable care of identifiable belongings while in its possession but does not provide a general luggage-storage service unless expressly agreed. Where reasonably practicable, lost property will normally be retained for up to 28 days. Reasonable postage, courier, packaging and exceptional storage or handling costs may be charged. If an identifiable item remains uncollected, the Owner may give reasonable notice requiring collection or delivery instructions and may then deal with the item in accordance with applicable law relating to uncollected goods. Perishable, unhygienic, hazardous or very low-value items may be disposed of sooner; passports, identification documents, medication and other sensitive items will be handled appropriately.

24Serious breach, refusal of access and termination

The Owner's aim is to resolve issues without interrupting a Stay. Where reasonably practicable, the Lead Guest will be told what needs to be remedied and given an appropriate opportunity to put it right.

Immediate or stronger action may be necessary where there is serious or repeated breach, a material safety risk, unlawful activity, a party or unauthorised event, repeated or substantial unauthorised additional use, occupancy above the safe maximum, significant intentional or reckless damage, interference with fire/safety equipment, serious Property-System tampering, threatening behaviour or another circumstance in which continued occupation cannot reasonably continue.

Depending on the circumstances and applicable Booking Platform rules, the Owner may require an activity to stop, require an unauthorised person to leave, withdraw an unsafe amenity, refuse further access or terminate the Stay. Any action will be proportionate to the seriousness and urgency of the situation.

Where termination results from a material guest breach, refunds and additional losses are dealt with under the Booking Terms, applicable law and any mandatory Booking Platform policy.

25General legal provisions

Written approval includes approval by email, direct-booking messaging or the applicable Booking Platform messaging system.

An approval, exception or concession applies only to the specific Reservation and circumstances confirmed. Failure by the Owner to enforce a rule on one occasion does not waive it for another.

If a provision is invalid or unenforceable, the remaining provisions continue so far as legally possible.

Operational and safety instructions may be updated where reasonably necessary during a Stay, but an instruction supplied after booking cannot be used to impose an undisclosed retrospective financial penalty or materially different contractual obligation.

Personal information and operational evidence will be handled in accordance with applicable data protection law and the Privacy Notice.

These Terms of Stay are governed by the law of England and Wales, subject to any mandatory consumer rights. Nothing in them excludes or restricts any statutory right or liability which cannot lawfully be excluded or restricted.